Jorge was polite and professional it’s a little too early to read the system yet because he just sprayed today but I’m sure it’ll work

- Kerry Whitson

I still have a lot of spiders outside. I’m not happy with the results I’m having...

- Deisy L

I like the consistency of the service.

- Felencia G

I had service for my pest needs. So far it was 1 time so I can't really say how great or not great it was. However I haven't seen the creepy crawlers running around the yard, which is great, but it has also been very unfriendly temps too. Will wait til the weather warms ups and see how the bugs do against the spray.

- Lorelei Z

Better communication for appointments.

- Kellie M

I actually think that I'm paying a little too much than others in the neighborhood are paying but I know I'm in a contract.

- Robin R

Very pleased before, but the last few times only the outside of the house was sprayed. Our doorbell is very weak. The previous guy would knock on the door. My son works nights so he’s always awake by 8am. I think your guy has ninja skills because neither of us have heard him, we only see the paper that says he only sprayed outside. The garage inside needs to be sprayed because scorpions have entered under that door a few times.

- Steve B

Didn't feel we were being effective.

- Micheael C

The office staff could be a bit more responsive to email and/or phone calls. If I didn't have the direct line to the technicians who provided great service and I simply don't have time to shop around I would have sought out another service as I am a repeat customer on my 3rd year

- al w

Everything was fine

- Anthony S

My pest guy is great, but I recently had JS try and handle my pigeon problem. He came out on 4-28 and he's still coming to my house (5-12). I paid $475 and I'm still having a pigeon problem. I'm very dissatisfied with this aspect of your business! I would not recommend the pigeon part of J&S to any friends. I hope you resolve my pigeon problem.

- Tammy G

1. Improve communications. If someone is sick, their customers should be notified so they aren't waiting around for someone to show up when they aren't. 2. Hire more motivated personnel. On several occasions, my house was supposedly serviced but the ground was bone dry. Even in the middle of summer, the insecticide doesn't dry that quickly. 3. Focus on pest control. I am not interested in yard service or tree trimming or any of the other services that have been advertised as part of the JS family.

- Amanda B

a discount for long term customers and or senior citizens would be greatly appreciated

- Charlene B

Better notification by your sprayer. I get a lot they could not contact me.

- Martin T

DON'T REALLY KNOW, I JUST NEVER RATE ANYBODY HIGH.

- Greg and Donna B

Consistency

- Gerri P

More schedule flexibility. My agent is always willing to come outside of scheduled times and work with us. But it would be nice to have more options when setting our permanent time and day.

- Lorie P

Take your time!!!

- Barb H

The first time ,you did the big clean for Pho Vegas, you've said you come back after 2 week to check the work.But you did not come with. We've called you to reminder, you still not come.

- Pho V

Make sure your billing software is working properly. Offer paper if people choose to receive paper receipts, billing, etc. Stop trying to move service reps around. Customers like to have the same service rrep, especially long time customers who have had the same rep for awhile. Services such as yours are often based on trust if the service rep as much or more than the products used.

- Bill & Suzie D

Come later in the day when we're not at work so he can do the inside of my house.

- Shenoa D

Better communication. I used to receive calls when you were coming for service. Also, when I moved I had to call twice to set up service at the new house.

- Chris B

Nothing. Excellent staff and service and pricing. Just that a lot of people already have their own "guy".

- Jared B

TECH SHOULD ANNOUNCE HIMSELF WHEN HE ARRIVES BY RINGING THE DOOR BELL. BECAUSE IF I DON'T SEE HIM WHEN I'm HOME, I WILL THINK HE DIDN'T SPRAY.

- Nick G

I wasn't happy that I had to commit to a year service contract.

- Kaitlyn W

provide a rate reduction to seniors and long term customers

- Charlene B

Nothing

- Karen J

Your associate keeps calling me sweetie. I am not his sweetie. I am 74 years old

- Dolores M

I would suggest you get someone phone number and email address. It appears one of your staff wrote down the wrong phone number so I never received a call of what time the appointment. I had to call in the morning of the inspection and wait for the technician which made me have to change my plans for the day, or at least you should repeat the number back to make sure you have the correct one. This was the error of the person in the office. and realtors and buyers had to change their schedule...i would have expected a discount off the price since it was your error, but none was offered by your company

- Edith T

Communication! I had a heck of a time getting a response from someone when I was trying to setup my service. I insisted to reach out until I got a response from someone because I had a great experience the last time I engaged the services. I preferred to stay with the same company as my situation/need is sensitive and I didn't want to go through another pest control company if I didn't have to.

- al w